Building relationships between residents and staff at Kerang’s Glenarm is something that tends to happen naturally, whether that be through the morning chats at breakfast, the in-house hairdresser, cleaners, care team, or even the administration staff. It goes hand in hand with the variety of roles you would expect in a care home and is something that is encouraged.
So, when staff member Janda was having a conversation with resident Esther
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